For mechanics 2 min read
A workshop parts brief your customer can understand
Separate diagnosis, sourcing options and approval before spending.
In this guide
A customer usually wants to know what is wrong, what the proposed part will do and what they are approving. A useful workshop message separates the diagnosis from the shopping options. It should not present a search result as proof of the fault.
Make the proposal easy to compare
- Explain the diagnosed issue in plain language.
- Name the proposed component, condition and known fitment requirements.
- Separate the part quote from fitting, transport and any other agreed costs.
- Identify what still needs confirmation before purchase.
Keep a record outside the marketplace
Record the customer's approval and the seller's final quote in your workshop process. If the selected part changes, ask again rather than assuming the original approval covers it. MyFita can help you shortlist vendors; it is not the workshop's job-management system or a payment authorisation record.
Put the guide into practice
Use accurate details, ask about anything uncertain and confirm the final arrangement directly with the seller.