Operated by: Partsmart Hub Limited, Accra, Ghana
Contact: info@partsmarthub.com · 0543989050
This Privacy Policy explains how Partsmart Hub Limited, which operates MyFita, collects, uses, shares and protects personal information when you use the MyFita website and mobile applications (the "Platform"). We are the data controller for that information and process it in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.
Please read this alongside our Terms and Conditions.
1. Who this Policy applies to
Everyone who uses the Platform: buyers, vendors, suppliers, distributors, and visitors who browse without registering.
2. Information we collect
| Category | What it includes |
|---|---|
| Account information | Name, phone number, email address, password, profile photograph, role (buyer or vendor) |
| Vendor and business information | Trading name, shop/market location, business category, verification documents, contact person, bank or mobile money details used to receive payment |
| Listing and inventory data | Part descriptions, photographs, prices, quantities and availability vendors publish |
| Transaction and enquiry data | Searches, saved items, enquiries, orders, messages, records of completed transactions |
| Communications | Calls, messages, support tickets, correspondence, and — where notified — call recordings |
| Device and usage data | Device type, OS, app version, IP address, general location, pages viewed, actions taken |
| Location data | Approximate or precise location where enabled, used to show nearby vendors and parts |
We do not knowingly collect information from anyone under 18.
3. How we collect it
Directly from you (registration, listings, enquiries, support contact); from our market agents assisting vendors in person, with consent; automatically through your device as you use the Platform; and from third parties such as payment/delivery partners and public business registries used in verification.
4. Why we use your information
| Purpose | Basis under Act 843 |
|---|---|
| Creating and managing your account | Performance of our agreement with you |
| Displaying listings, connecting buyers with vendors | Performance of our agreement with you |
| Verifying vendors, preventing fraud/counterfeit listings | Legitimate interest in a trustworthy marketplace |
| Processing and supporting transactions | Performance of our agreement with you |
| Providing customer support | Performance of our agreement with you |
| Improving the Platform and product decisions | Legitimate interest, aggregated/de-identified where possible |
| Sending service messages | Performance of our agreement with you |
| Sending marketing messages | Your consent, withdrawable at any time |
| Meeting legal, tax and regulatory obligations | Compliance with a legal obligation |
5. Who we share it with
Other users. When you enquire or contact a vendor, they receive what they need to respond — name, contact number, what you asked for — for that transaction only, not for their own marketing.
Service providers. Hosting, cloud infrastructure, analytics, messaging and support tools operating on our instructions, bound by confidentiality obligations.
Payment and delivery partners. Where used, the information needed to complete the transaction.
Professional advisers and authorities. Where required by law, a court or regulator, or to establish/defend legal claims.
A successor business. If reorganised, merged or acquired, information may transfer as part of that transaction, subject to this Policy.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
6. Marketing communications
Only sent with your agreement. Every message includes an opt-out; you can withdraw consent any time. Opting out doesn't stop essential service messages.
The Platform uses cookies and similar technologies to keep you signed in, remember preferences, keep the service secure, and understand usage to improve it. You can control cookies through your browser settings, though disabling some may affect how the Platform works.
8. How long we keep it
We keep personal information only as long as needed for the stated purposes, then as long as required for legal, accounting, tax or dispute-resolution obligations. Account information is generally retained while active and for a reasonable period after. Where no longer needed, we delete or anonymise it.
9. How we protect it
Access control on a need-to-know basis, encryption in transit, multi-factor authentication on admin accounts, secure credential management, logging of admin access, and contractual confidentiality obligations on everyone who works with us.
We will never ask you for your password, PIN, one-time code or mobile money PIN — not by phone, message or email. Report anyone claiming to represent MyFita who does.
10. Your rights
Under Act 843 you have the right to: be informed how your data is used; access it; correct inaccurate/incomplete information; request deletion where we have no lawful basis to keep it; object to processing (including marketing) and withdraw consent; prevent processing likely to cause unwarranted damage/distress; and complain to the Data Protection Commission.
Email info@partsmarthub.com to exercise these rights. We may verify your identity first. No charge for a reasonable request.
11. Transfers outside Ghana
Some service providers operate infrastructure outside Ghana. We take steps to keep information protected to a standard consistent with Act 843, including contractual safeguards.
12. Links to other sites
We are not responsible for the privacy practices of sites we link to, including vendor websites and payment providers.
13. Changes to this Policy
We may update this Policy; the effective date changes accordingly, and significant changes are notified through the Platform or by message.
14. Contact us
info@partsmarthub.com · 0543989050 · Partsmart Hub Limited, No. 10 William Tubman Road, North Ridge, Accra, Ghana. Unresolved complaints may go to the Data Protection Commission of Ghana.