Check your shop details and verification status
Keep account information accurate without confusing it with listing content.
In this guide
Before you start
The vendor Account page groups shop information, market zones, specialisations, map coordinates and verification. Review these details when a buyer says they cannot identify or locate the business.
1. Open vendor Account
From the workspace navigation, choose Account. Check the shop name, displayed phone and market or location information.
2. Review editable fields
Check market zones, specialisations and the latitude/longitude fields. Enter only information you have verified. Use Save Changes only when you intend to update the account.
3. Check Verification & Documents
Open the verification page and follow the requirements shown for your status. Upload only the documents requested through the appropriate form. Do not publish identity documents as part photos.
4. Handle changes carefully
If the account is already verified, the page shows the completed status and a support route. Contact support when a business or document change needs review rather than assuming the badge updates automatically.
If your status is not approved
Read the specific message and any requested correction. A submitted document is not approval. This guide does not promise a review deadline. Contact support if the status or requested document is unclear.
Ready to try it?
Follow the steps at your own pace. Sign in with the appropriate account when prompted. If you get stuck, Help Center has a route to support.